1. Introduction
Langscore Inc ("we," "us," or "our") collects, uses, and
protects information when you use our services. This Privacy
Policy describes our practices.
2. Information We Collect
Information You Provide:
- Name, email address, and account credentials
- Payment information (processed by third-party payment
processors)
- Communications with us
Information We Collect Automatically:
- IP address, browser type, and device information
- Usage data and interaction with our services
- Cookies and similar tracking technologies
Voice and Audio Data:
- When you use voice input features, audio is temporarily
transmitted to our third-party provider (Deepgram) for
real-time transcription
- Only the text transcript is returned and used within our
Services
- Audio is not retained by Langscore after transcription;
Deepgram may temporarily buffer audio during real-time
processing but does not store recordings long-term, as
governed by our Data Processing Agreement (see Section
4)
- For users in EU member states, EEA countries (Iceland,
Liechtenstein, Norway), the United Kingdom, and
Switzerland, audio is processed via Deepgram's EU
endpoint to ensure data residency compliance
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process transactions
- Communicate with you
- Ensure security and prevent fraud
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share
information with:
- Service providers who assist in delivering our services
- Payment processors (Stripe) for transaction processing
- Deepgram, Inc. for voice-to-text transcription services.
Deepgram acts as a data processor and processes audio solely
to provide transcription. For more information, see Deepgram's Privacy Policy(opens in a new tab).
- As required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures
to protect your information from unauthorized access, loss, or
misuse.
6. Data Retention
We retain your information for as long as necessary to provide
our services and comply with legal obligations.
7. Your Rights
You have the right to:
- Access your personal information
- Request correction or deletion of your data
- Withdraw consent where applicable
8. International Data Transfers (EEA/UK Users)
For users in the European Economic Area (EEA) and United
Kingdom:
- Legal basis for voice processing: Consent,
obtained before using voice features
- Cross-border transfers: Where data is
transferred outside the EEA, we ensure appropriate
safeguards are in place, including Standard Contractual
Clauses (SCCs)
- Data Processing Agreements: We maintain
DPAs with our third-party processors, including Deepgram
- Right to withdraw consent: You may withdraw
consent at any time by disabling voice features in your
account settings
- Regional data processing: For users in EU
member states, EEA countries, the United Kingdom, and
Switzerland, voice data is processed via Deepgram's EU
endpoint (api.eu.deepgram.com)
9. Updates to This Policy
We may update this Privacy Policy from time to time. Continued
use of our services constitutes acceptance of any changes.
10. Contact Us
For questions about this Privacy Policy, contact us at: