1. Overview
These Terms of Service ("Terms") govern your access to and use of
the websites, products, software, documentation, and services
provided by Langscore Inc ("Langscore," "we," "us," or "our"). By
accessing or using our Services, you agree to be bound by these
Terms. If you are using the Services on behalf of an organization,
you represent and warrant that you have authority to bind that
organization to these Terms, and "you" refers to that organization.
Not legal advice. These Terms are provided for general informational
and contractual purposes and do not constitute legal advice.
2. Eligibility and Accounts
- You must be at least 18 years old and have the legal capacity to
agree to these Terms.
- You may need an account to use some Services. You are
responsible for maintaining the confidentiality of your
credentials and for all activities under your account.
- You must provide accurate and complete information and keep it
up to date.
3. Services and Changes
We may add, modify, or discontinue features or Services at any time.
If we make material changes that negatively impact you, we will use
reasonable efforts to notify you in advance where practicable.
4. Fees, Billing, and Taxes
- Some Services require payment of fees. Prices and payment terms
will be presented at the time of purchase or in an order form.
- Payments are processed by third-party payment processors (e.g.,
Stripe). You authorize us and our processors to charge your
payment method for all fees and applicable taxes.
- Unless stated otherwise, fees are non-refundable and exclusive
of taxes. You are responsible for all sales, use, VAT, GST, or
similar taxes, except taxes based on our net income.
- If you are on a subscription plan, your subscription will
automatically renew at the end of each billing cycle unless you
cancel in accordance with these Terms.
If you believe we have billed you in error, contact us promptly at support@langscore.com.
5. Trials, Beta Features, and Pre-Release
- We may offer free or discounted trials. We reserve the right to
determine eligibility and to modify or terminate a trial at any
time.
- We may offer beta or pre-release features. These are provided
"as is," may be modified or discontinued at any time, and may
not be covered by support or SLAs.
6. Acceptable Use
You agree not to misuse the Services. Prohibited actions include:
- Illegal activity or violation of applicable laws or regulations.
- Infringing, misappropriating, or violating others' rights,
including intellectual property and privacy rights.
- Attempting to probe, scan, or test the vulnerability of any
system or network without authorization, or circumventing
security or authentication measures.
- Interfering with or disrupting the integrity or performance of
the Services.
- Submitting malware, harmful code, or content that is defamatory,
obscene, or otherwise objectionable.
- Using the Services to train models in a way that violates these
Terms or applicable law.
7. Ownership and License
- We and our licensors own all right, title, and interest in and
to the Services, including software, documentation, and content
provided by us.
- Subject to these Terms, we grant you a limited, non-exclusive,
non-transferable, revocable license to access and use the
Services for your internal business purposes.
- You may not reverse engineer, decompile, disassemble, or
otherwise attempt to derive the source code or underlying
algorithms of the Services, except to the extent expressly
permitted by applicable law.
- We reserve all rights not expressly granted herein.
8. Customer Data and Privacy
You retain all rights to the data, content, and materials you submit
to the Services ("Customer Data"). You grant us a limited license to
process Customer Data solely to provide, maintain, and improve the
Services and as otherwise permitted by our Privacy Policy.
We implement appropriate technical and organizational measures to
protect Customer Data as described on our Security page. Additional data
processing terms may be made available for execution where required by
law.
9. Confidentiality
Each party may have access to the other party's confidential
information. The receiving party will protect such information with
at least the same degree of care it uses to protect its own
confidential information and will use it only to perform obligations
or exercise rights under these Terms. This obligation does not apply
to information that is public, already known, independently
developed, or rightfully received from a third party.
10. Third-Party Services
The Services may interoperate with or rely on third-party products
and services. Your use of any third-party services is subject to
their terms, and we are not responsible for third-party services or
their actions.
Third-party services we use include:
- Stripe for payment processing
- Deepgram for voice-to-text transcription
11. Voice Features and Transcription
When you use voice input features:
- You consent to your audio being transmitted to Deepgram, our
third-party transcription provider, for real-time speech-to-text
conversion. For details on how voice data is handled, see our Privacy Policy
- Transcripts are generated automatically using AI and may contain
errors, omissions, or inaccuracies
- You may disable voice features at any time in your account
settings
- We are not liable for errors or omissions in automated
transcription, including misinterpretation of speech
- Audio is processed in real-time and is not stored by Langscore
after transcription is complete
- For EU users, voice data is processed via Deepgram's EU endpoint
to ensure GDPR compliance
12. Warranties and Disclaimers
- You represent and warrant that you have all rights necessary to
submit Customer Data and to use the Services.
- EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS"
AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER
EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND
NON-INFRINGEMENT.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL LANGSCORE
OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR
LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF
PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO
YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR
ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID
BY YOU TO US FOR THE SERVICES THAT GAVE RISE TO THE CLAIM DURING THE
TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
14. Indemnification
You will defend, indemnify, and hold harmless Langscore and our
affiliates, officers, employees, and agents from and against any
claims, liabilities, damages, losses, and expenses (including
reasonable attorneys' fees) arising from or related to: (a) your use
of the Services; (b) your violation of these Terms; or (c) your
violation of any applicable law or third-party rights.
15. Term, Suspension, and Termination
- These Terms remain in effect until terminated as provided
herein.
- We may suspend or terminate your access to the Services
immediately if you violate these Terms, if required by law, or
to address security or operational risks.
- You may stop using the Services at any time. For subscription
services, cancellation will be effective at the end of the
then-current billing cycle unless otherwise stated.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, USA,
without regard to conflict of laws principles. The parties consent
to the personal and exclusive jurisdiction and venue of the state
and federal courts located in Delaware for any dispute that is not
subject to arbitration or cannot be resolved informally.
Where permitted by law, disputes will first be discussed in good
faith within thirty (30) days of notice. Nothing prevents either
party from seeking injunctive relief to prevent irreparable harm.
17. Export and Sanctions
You represent that you are not located in, under the control of, or
a national or resident of any country or person subject to
applicable trade sanctions or export restrictions. You will comply
with all applicable export control and sanctions laws.
18. Changes to These Terms
We may update these Terms from time to time. If we make material
changes, we will provide notice by posting the updated Terms on this
page and updating the "Last Updated" date. Your continued use of the
Services after changes become effective constitutes acceptance of
the updated Terms.
19. Miscellaneous
- Entire Agreement. These Terms constitute the entire agreement
between you and Langscore regarding the Services and supersede
prior or contemporaneous agreements on the subject matter.
- Assignment. You may not assign these Terms without our prior
written consent. We may assign these Terms to an affiliate or in
connection with a merger, acquisition, or sale of assets.
- Severability. If any provision is found unenforceable, the
remaining provisions will remain in full force and effect.
- Waiver. Our failure to enforce any provision is not a waiver of
our right to do so later.
- Order of Precedence. If you have executed a separate agreement
with Langscore for the Services, that agreement will control to
the extent of any direct conflict with these Terms.
20. Contact
If you have questions about these Terms, contact: