Terms of Service

1. Overview

These Terms of Service ("Terms") govern your access to and use of the websites, products, software, documentation, and services provided by Langscore Inc ("Langscore," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and "you" refers to that organization.

Not legal advice. These Terms are provided for general informational and contractual purposes and do not constitute legal advice.

2. Eligibility and Accounts

• You must be at least 18 years old and have the legal capacity to agree to these Terms.
• You may need an account to use some Services. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.
• You must provide accurate and complete information and keep it up to date.

3. Services and Changes

We may add, modify, or discontinue features or Services at any time. If we make material changes that negatively impact you, we will use reasonable efforts to notify you in advance where practicable.

4. Fees, Billing, and Taxes

• Some Services require payment of fees. Prices and payment terms will be presented at the time of purchase or in an order form.
• Payments are processed by third-party payment processors (e.g., Stripe). You authorize us and our processors to charge your payment method for all fees and applicable taxes.
• Unless stated otherwise, fees are non-refundable and exclusive of taxes. You are responsible for all sales, use, VAT, GST, or similar taxes, except taxes based on our net income.
• If you are on a subscription plan, your subscription will automatically renew at the end of each billing cycle unless you cancel in accordance with these Terms.

If you believe we have billed you in error, contact us promptly at [email protected].

5. Trials, Beta Features, and Pre-Release

• We may offer free or discounted trials. We reserve the right to determine eligibility and to modify or terminate a trial at any time.
• We may offer beta or pre-release features. These are provided "as is," may be modified or discontinued at any time, and may not be covered by support or SLAs.

6. Acceptable Use

You agree not to misuse the Services. Prohibited actions include:

• Illegal activity or violation of applicable laws or regulations.
• Infringing, misappropriating, or violating others' rights, including intellectual property and privacy rights.
• Attempting to probe, scan, or test the vulnerability of any system or network without authorization, or circumventing security or authentication measures.
• Interfering with or disrupting the integrity or performance of the Services.
• Submitting malware, harmful code, or content that is defamatory, obscene, or otherwise objectionable.
• Using the Services to train models in a way that violates these Terms or applicable law.

7. Ownership and License

• We and our licensors own all right, title, and interest in and to the Services, including software, documentation, and content provided by us.
• Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.
• You may not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Services, except to the extent expressly permitted by applicable law.
• We reserve all rights not expressly granted herein.

8. Customer Data and Privacy

You retain all rights to the data, content, and materials you submit to the Services ("Customer Data"). You grant us a limited license to process Customer Data solely to provide, maintain, and improve the Services and as otherwise permitted by our Privacy Policy.

We implement appropriate technical and organizational measures to protect Customer Data as described on our Security page. Additional data processing terms may be made available for execution where required by law.

9. Confidentiality

Each party may have access to the other party's confidential information. The receiving party will protect such information with at least the same degree of care it uses to protect its own confidential information and will use it only to perform obligations or exercise rights under these Terms. This obligation does not apply to information that is public, already known, independently developed, or rightfully received from a third party.

10. Third-Party Services

The Services may interoperate with or rely on third-party products and services. Your use of any third-party services is subject to their terms, and we are not responsible for third-party services or their actions.

Third-party services we use include:

• Stripe for payment processing
• Deepgram for voice-to-text transcription

11. Voice Features and Transcription

When you use voice input features:

• You consent to your audio being transmitted to Deepgram, our third-party transcription provider, for real-time speech-to-text conversion. For details on how voice data is handled, see our Privacy Policy
• Transcripts are generated automatically using AI and may contain errors, omissions, or inaccuracies
• You may disable voice features at any time in your account settings
• We are not liable for errors or omissions in automated transcription, including misinterpretation of speech
• Audio is processed in real-time and is not stored by Langscore after transcription is complete
• For EU users, voice data is processed via Deepgram's EU endpoint to ensure GDPR compliance

12. Warranties and Disclaimers

• You represent and warrant that you have all rights necessary to submit Customer Data and to use the Services.
• EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL LANGSCORE OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES THAT GAVE RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

14. Indemnification

You will defend, indemnify, and hold harmless Langscore and our affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Services; (b) your violation of these Terms; or (c) your violation of any applicable law or third-party rights.

15. Term, Suspension, and Termination

• These Terms remain in effect until terminated as provided herein.
• We may suspend or terminate your access to the Services immediately if you violate these Terms, if required by law, or to address security or operational risks.
• You may stop using the Services at any time. For subscription services, cancellation will be effective at the end of the then-current billing cycle unless otherwise stated.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of laws principles. The parties consent to the personal and exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute that is not subject to arbitration or cannot be resolved informally.

Where permitted by law, disputes will first be discussed in good faith within thirty (30) days of notice. Nothing prevents either party from seeking injunctive relief to prevent irreparable harm.

17. Export and Sanctions

You represent that you are not located in, under the control of, or a national or resident of any country or person subject to applicable trade sanctions or export restrictions. You will comply with all applicable export control and sanctions laws.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

19. Miscellaneous

• Entire Agreement. These Terms constitute the entire agreement between you and Langscore regarding the Services and supersede prior or contemporaneous agreements on the subject matter.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is found unenforceable, the remaining provisions will remain in full force and effect.
• Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Order of Precedence. If you have executed a separate agreement with Langscore for the Services, that agreement will control to the extent of any direct conflict with these Terms.

20. Contact

If you have questions about these Terms, contact: